LOCALTR / SUPPORT

Find the layer. Resolve the issue.

Choose a guide for setup, HTTPS, public connections or licensing. If needed, prepare an email with only the necessary, redacted details.

Three checks before you write.

Does the local service respond?
Open localhost at the correct port. If the error starts there, check your development server first.
Check the local name and port mapping
Did local naming and HTTPS pass separately?
Separate name/port mapping from certificate trust. Trust on your Mac is not automatic on another device.
Read the HTTPS trust steps
Did you test public sharing from another network?
The Mac, LocalTR and service must stay running. Check password, pause and active trial/license state. Check your application's own session and authorization separately.
Public connection requirements Password and pause steps

All troubleshooting and removal prechecks

The removal guide contains safety prechecks; it is not a verified complete helper, CA and data cleanup procedure. Ask for help before deleting records whose ownership is uncertain.

Start your message with this blank template.

Copy the template or select its text. Fill it in using your email app; this page does not collect information or send messages.

Copy the blank template. Fill in the details you know and that apply in your own email app, then send it yourself.

LocalTR version:

macOS version:

Approximate time:

Steps followed:

Expected result:

Actual result:

Redacted error message:

Include only necessary, redacted details. Do not send license keys, passwords, card details, session cookies or private keys.

Prepare an email

If your email app does not open, use this address manually: info@localtr.dev

The copied message does not mean an email has been sent or delivered.

How is the data in a support email processed?

LOCALTR / SUPPORT

Did the checks leave you stuck?

Use the blank template to prepare the steps that passed and a redacted error message. A support email does not subscribe you to product notifications. The download-opening notification is separate and optional; it does not open a support request or start a trial.

Notify me when downloads open